Shipping Info

Product Freshness

To ensure that you receive all your products in great condition we carefully pack them in an insulated Styrofoam box with ice gel packs. Ice packs may arrive warm to the touch depending on weather conditions which is normal because we calculate well the transit of each package and use the necessary insulation for them.

Our packing methods and temperature control packaging allows us to guarantee that our products will remain fresh and in their original condition when they are delivered to your door. Please be available to receive your shipment so that you can inspect it and refrigerate or freeze perishable items as soon as possible. Tracking information will be provided via email when you place an order.

Shipping & Processing Times

Most orders will ship the same day when placed before 2:00 pm ET - (May vary during holidays)

Orders containing perishable food items only ship Monday through Thursday, unless you select the Saturday Shipping option during checkout and the order will then ship on Friday.

Please note that delays may occur during transit due to weather conditions, product availability, national holidays, and other factors. No orders ship on Saturday, Sunday or on national holidays. At this time we are unable to offer delivery to P.O. boxes, or APO/FPO addresses.

Shipping Methods

Highly-perishable items: Overnight or 2 Day shipping is required. Any order that contains a perishable item will be shipped using Overnight or 2 Day service.
Non perishable items: Ground, 2nd Day, and Overnight shipping is available.
Combined orders: If your order combines perishable and non-perishable items the entire order will be automatically classified as a perishable shipment and will ship using Overnight or 2 Day shipping.

We currently only use this carrier for shipping: FedEx

Flat Shipping Rates

GROUND EXPEDITED TWO DAY OVERNIGHT
$9.99 $18.50 $29.50 $54.50

FREE Shipping on orders over $150

In-store Pick-up

Want to pick up your order? We do not have a storefront, but you are more than welcome to come pick up your order at our warehouse if you live in the area. Just use the option "Pick Up" as the shipping option at the checkout page.

Contact Us

Monday to Friday
9:00 am to 5:00 pm ET

Alma Gourmet Ltd.
39-12 Crescent Street
Long Island City, NY 11101
718-433-1616

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