Return Policy

Your satisfaction is our priority. If you’re not completely happy with your order for any reason—whether the item is defective, damaged, not fresh, incorrect, or you’ve simply changed your mind—we’ll work with you to make it right. This may include a partial refund, full refund, or replacement, depending on the situation. At Alma Gourmet, we strive to ensure every customer enjoys a positive experience.

We guarantee that all of our products—both perishable and non-perishable—will arrive in excellent condition and top quality.

• Perishable items: If you receive any perishable items that are damaged, not fresh, or unsatisfactory for any reason, please contact us within 7 days of receipt.

• Non-perishable items: You may return non-perishable items for any reason within 14 days of receipt, provided they are unopened and in their original packaging.

If you wish to file a complaint or return a product, please do not dispose of the items in question until you speak with us. Perishable products should be refrigerated until we provide further instructions.

Before returning any item, please contact us for authorization. Returns sent without prior approval will not be accepted. To start the return process, email us at merchant@almagourmet.com or call us at 718-433-1630, and we’ll guide you through the next steps. Refunds will be processed to your original payment method within 5–10 business days after we receive the returned item.

If an incorrect shipping address is provided and the order is returned to us, the customer will be responsible for associated costs. In such cases, the order will be refunded minus shipping fees and a 15% restocking fee. Please note that perishable goods damaged as a result of a return will not be eligible for a refund.

We encourage customers to monitor tracking updates closely once orders are shipped. If you do not receive your order confirmation or tracking information, please contact us right away so we can assist you.